ORDER INSPECTION POLICY

1. Inspection Time

Upon receiving an order, customers should inspect the items for any discrepancies. If an issue is identified, customers may contact our E-commerce Department via hotline 0377.2410.77 for assistance with returns or exchanges.

Please note: Customers are advised to record a video while unboxing their order to provide supporting evidence if needed.

2. Scope of Product Inspection

Customers may inspect their products after receiving them from the delivery personnel based on the following criteria:

• Product information: Verify basic product details, including product name, unit of measurement, quantity, dosage form, strength (concentration or active ingredient content), packaging specifications, and other relevant attributes.
• Product appearance: Check that the products match the images displayed at the time of ordering and the details confirmed by our staff.
• Important note: During inspection, customers must not open product boxes or packaging secured with security seals or tamper-evident labels.

3. Procedures for Handling Incorrect Orders

If the products received do not match the items specified in the confirmed order, customers should contact our Customer Service Department via hotline 0377.2410.77 for order verification and assistance.

If OPC PHARMA has incorrectly fulfilled an order, customers may refuse delivery without making payment.

For orders that have already been paid for, customers may request a replacement order with the correct products.

4. Customer Complaint Channels

For any complaints or concerns regarding orders, customers may contact us via hotline 0377.2410.77 for assistance.

OPC PHARMA