COMPLAINT RESOLUTION POLICY

OPC PHARMA is committed to receiving and resolving customer complaints related to transactions made through its e-commerce website at https://shop.opcpharma.com/. In the event of complaints or disputes, OPC PHARMA prioritizes negotiation and mediation to reach mutually agreeable solutions, maintain positive customer relationships, and uphold customer trust in the quality of its services.

The complaint and dispute resolution process is as follows:

Step 1: Submit a Complaint

Customers may submit complaints regarding purchased products through the following channels:

Step 2: Complaint Review and Resolution

OPC PHARMA’s Customer Service Department will receive and review customer complaints. Depending on the nature and severity of each issue, OPC PHARMA will take appropriate measures to assist in resolving the complaint in accordance with the company’s established terms and conditions of purchase.

Step 3: Referral to Competent Authorities

If OPC PHARMA has made reasonable efforts to resolve a complaint or dispute but the matter falls beyond its capacity or authority, OPC PHARMA will request that the customer refer the case to the competent state authorities for resolution in accordance with applicable laws.

Any disagreements, complaints, or disputes arising from or relating to transactions conducted through the website or these Terms and Conditions shall be resolved through negotiation, mediation, or arbitration in accordance with Vietnamese law.

Contact Information

For further information regarding our Complaint and Dispute Resolution Policy, please contact us through the following channels:

OPC PHARMA

OPC PHARMA